About this opportunity
Gleeds Facilities Management (FM) is currently recruiting for Helpdesk Operatives to work as part of a team providing Facilities Management services clients within the healthcare and retail / licensed trade sector. This is a permanent, full-time opportunity based in the Gleeds Nottingham office.
Responsibilities
Individuals at Gleeds operate as a team, accordingly, there will be sometimes when tasks outside of your core role may be requested to support other areas. Similarly, you will be supported by the team as required.
The role has a core function and the key tasks within this are listed below.;
- Allocate tasks on to the system and allocate contractors to resolve facilities management issues.
- Direct communication with customer to ensure the end to end job process has been completed.
- To chase outstanding tasks and ensure resolution and update customers.
- Reply to emails and update systems.
- Following process to make sure that client instructions are adhered to
- Triage incoming calls & ensure that service level agreements are applied
- Raise jobs onto the Computer Aided Facilities Management (CAFM) system and speak with contractors to arrange attendance
- Direct communications with customers ensuring that they are kept up to date
- To follow through process until jobs are completed
- Chase outstanding tasks to ensure resolution as quickly as possible
- Answering emails and responding to queries, ensuring that notes are up to date on the system
- Following process to make sure that client requirements are met
- Out of Hours, point of escalation (Evenings / Weekends / Bank Holidays) on a rotational basis
As a Gleeds team member, you will have access to:
- Opportunities to develop and grow your career
- A contributory pension scheme
- Employee Assistance Programme
- Flexible working arrangements