IT Workday Systems Administrator

Workday HCM administration

•  Administer and configure core HCM functionality (e.g., staffing, job profiles, organisations, business processes, security roles) in line with approved design and governance.
•  Support HR processes including hire, change job, compensation changes, leave and absence, onboarding/offboarding and data corrections, ensuring data quality and auditability.
•  Maintain eligibility rules, condition rules, calculated fields and validations to enable efficient and compliant HR operations.
•  Partner with HR stakeholders to translate business requirements into Workday configuration and clear operational guidance. 

Workday Finance administration

•  Provide functional administration and support for Workday Finance, working with Finance stakeholders on day-to-day queries and continuous improvement.
•  Support key finance processes such as supplier/customer maintenance, invoicing, expenses, approvals, period-close support activities and master data governance (as applicable to Gleeds’ Workday footprint).
•  Maintain and troubleshoot finance-related business processes, validations and security to support strong controls and segregation of duties.
•  Assist with testing and deployment of Workday updates that impact finance operations, ensuring documentation and communications are in place. 

Reporting, analytics and data

•  Build and maintain standard and custom reports, dashboards and prompts to meet HR and Finance operational and management reporting needs.
•  Create and maintain calculated fields, report filters and business object dependencies with appropriate documentation and peer review.
•  Support data quality initiatives, including validation checks, reconciliations and root-cause analysis of data issues.
•  Provide guidance on data definitions and the appropriate use of reports to enable consistent decision-making. 

Integrations, releases and change control

• Support and monitor integrations between Workday and upstream/downstream systems (e.g., payroll, identity management, finance tooling), escalating to internal SMEs or vendors where required.
•  Participate in Workday release cycles: assess impact, coordinate stakeholder testing, execute regression tests and support deployment activities.
•  Operate within a controlled change process, ensuring changes are documented, approved and traceable (including configuration, security and report changes).
•  Maintain system documentation, including process maps, configuration summaries, runbooks and knowledge articles. 

Security, controls and compliance

•  Administer Workday security roles, domain security policies and business process security policies to meet audit, privacy and access-control requirements.
•  Support periodic access reviews, segregation of duties checks and audit requests by providing evidence and system extracts as needed.
•  Ensure personal data is handled appropriately and in line with company policies and relevant regulations (e.g., GDPR).
•  Promote best practice across configuration, reporting and data sharing to reduce operational risk. 

Support and stakeholder management

•  Provide second-line/third-line support for Workday incidents, service requests and queries across HR and Finance, meeting agreed service levels.
•  Triage issues, identify root causes and implement sustainable fixes, collaborating with HR, Finance, IT and external partners as required.
•  Communicate clearly with stakeholders on progress, risks, workarounds and outcomes.
•  Contribute to the Workday product roadmap by identifying opportunities to simplify processes and improve user experience. 

Essential

•  Proven experience administering and configuring Workday, with hands-on capability across both HCM and Finance areas.
•  Strong understanding of Workday security (domains, business process security policies, role-based access) and the principles of least privilege and segregation of duties.
•  Experience building and maintaining Workday reports, including calculated fields and complex reporting requirements.
•  Understanding of the end-to-end employee lifecycle and core finance operational processes, with an ability to translate business needs into system outcomes.
•  Experience supporting change and release cycles, including impact assessment, test planning and execution.
•  Strong stakeholder management skills, able to work with HR, Finance and IT teams in a collaborative, service-focused way.
•  Excellent attention to detail, problem-solving capability and a structured approach to troubleshooting. 

Desirable

•  Workday certifications in HCM and/or Finance.
•  Experience with Workday integrations (e.g., EIBs, Core Connectors) and/or coordination with integration specialists.
•  Experience working in a professional services environment with multi-country HR and Finance requirements.
•  Familiarity with IT service management practices (e.g., incident/problem/change management) and ticketing tools.
•  Exposure to audit and compliance requirements in enterprise systems.
•  Knowledge of Prisim

Behaviours and competencies 

•  Client and stakeholder focus: Understands stakeholder needs and delivers pragmatic, high-quality solutions.
•  Ownership: Takes accountability for outcomes, follows through and escalates appropriately.
•  Collaboration: Works effectively across HR, Finance and IT, sharing knowledge and supporting others.
•  Continuous improvement: Looks for ways to simplify processes, reduce manual effort and improve data quality.
•  Integrity and confidentiality: Handles sensitive HR and financial information with discretion and professionalism.